Claims Managers and the WA Scheme

Claims Managers are the determining authority for the injured employee, responsible for making accurate and timely decisions on compensation claims.

To ensure effective claims handling, injury management, underwriting and administrative practices, WorkCover WA has developed the Insurer and Self-insurer Principles and Standards of Practice (Principles and Standards).

This course includes an overview of the Principles and Standards. It provides claims managers with the knowledge needed to improve and implement controls, ensuring the Principles and Standards are achieved to maximise the workers compensation experience for workers and employers.

The units in this course provide practical and relevant education to claims managers on their role and responsibilities to stakeholders within the context of the workers compensation scheme, and the Insurer and Self-Insurer Principles and Standards of Practice.