Claims Managers and the WA Scheme

Claims Managers are the determining authority for the injured employee, responsible for making accurate and timely decisions on compensation claims.

To ensure effective claims handling, injury management, underwriting and administrative practices, WorkCover WA have developed the Insurer and Self-insurer Principles and Standards of Practice (Principles and Standards).

This module includes an overview of the Principles and Standards. It provides you with the knowledge you need to improve and implement controls to ensure the Principles and Standards are achieved to maximise the workers’ compensation experience for workers and employers.

The five units in this module provide practical and relevant education to you as a claims manager on the role you play, and the responsibilities you have to your clients, within the context of the workers’ compensation scheme and the Insurers and Self-Insurers Principles and Standards of Practice.